Shipping policy

Thank you for shopping with us. We strive to process and deliver your orders as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed before 12:00 PM (MYT) on business days may be processed and shipped on the same day.
Orders placed after 12:00 PM, on weekends, or on public holidays will be processed on the next business day.
During promotional campaigns, festive seasons, or peak periods, processing times may be extended.

Shipping Coverage & Delivery Time

Estimated delivery times are as follows:

West Malaysia: 1–3 business days
East Malaysia (Sabah & Sarawak): 3–7 business days
International Orders: Delivery times vary depending on destination country and customs clearance requirements.

Please note that delivery timelines are estimates and may vary depending on courier operations and external factors.

Shipping Fees

Shipping charges are calculated automatically during checkout based on the delivery destination and order weight.
Free shipping is available for orders above RM150 within Malaysia.
Free shipping promotions may be offered from time to time and are subject to campaign terms and conditions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) to monitor your delivery status.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided during checkout are accurate and complete.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Delayed, Lost, or Damaged Shipments

Although we work closely with our delivery partners to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our control, including but not limited to:

Courier service disruptions
Weather conditions
Customs inspections or clearance
Public holidays
Incorrect delivery information

If your parcel is lost or arrives damaged, please contact us within 48 hours of receiving the parcel and provide clear photos of the package and products for investigation and assistance.