Refund policy

Thank you for shopping with us.

Due to hygiene, safety, and quality control reasons, all health supplements, nutritional products, and consumable items sold on our store are strictly non-returnable and non-refundable once sold.

As these products are intended for personal consumption, we are unable to accept returns, exchanges, or refunds for:

• Change of mind.

• Incorrect product selection.

• Taste preferences or personal expectations regarding the product.

• Products that have been opened, used, or partially consumed.

• Orders placed with incorrect shipping information provided by the customer.

Please review your order carefully before completing your purchase.

We will only consider replacement requests under the following circumstances:

• You received an incorrect item.

• The product arrived damaged during transit.

• The product was defective upon arrival.

If any of the above situations occur, please contact our customer support team within 48 hours of receiving your order and provide your order number together with clear photos or videos showing the issue.

Replacement requests submitted after the specified period may not be accepted.

Please note that:

• Shipping fees are non-refundable.

• We are not responsible for delays caused by courier services after the order has been dispatched.

• Product results may vary from person to person depending on individual health conditions, lifestyle, and usage compliance. Therefore, dissatisfaction with product results does not qualify for a refund.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.